Customer Service

Ordering Information

Shipping Information

Warranty

Returns/Refunds

Other Information


Ordering Information

We accept checks, money orders, MasterCard, Visa, and American Express.

You can either send us payment via the mail or order online.

Online ordering is secure and quick.

Snail Mail payments can be sent to the address below. Please make checks and money orders payable to: KMW Performance.

KMW Performance
72 Echo Lake West Drive
Mooresville, IN 46158
(317) 210-0675 - Text or call

Cancelled orders are subject to 20% cancellation fee.

Customers will always be notified of backordered items and of their options in such a situation.


Shipping Information

Most items are shipped via FedEx Ground and UPS Ground.

Orders are shipped out within 24 to 48 hours.

Special order parts may take longer. Air struts take 2-4 weeks to build before being shipped.

Some items will be dropped shipped from the manufacturer.

KMW Performance will do everything in its power to get the products to you in a timely fashion.

Some products are subject to the delays due to the manufacturer shipping time, product build time, or third party shipping carriers.

Please allow 7-10 days for shipping time on your order before contacting us for a status.

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click on the Bongo Banner below to get started!



Warranty

KMW Performance does not provide warranty on air products. Air products are to be installed by qualified installers. Some air products do carry a manufacturer's warranty. Warranty claims are handled through that manufacturer. See below for manufacturer contact information.

Firestone
(800) 888-0650

Viair Corp.
(949) 582-6868


Returns/Refunds

All sales are final.

Shortage and damages must be reported within 24 hours of receiving shipment.

Returns and refunds excepted via special circumstances (ie. not item ordered).

All returns are subject to a 20% restocking fee.

KMW Performance must approve all returns.

Before returning an item, you must contact KMW Performance to obtain a return authorization (RMA) number.

RMA numbers expire after 20 days. Items returned without an RMA number or with an expired RMA number will be refused.

No returns or refunds on any installed item.

High performance equipment and suspension equipment is considered special merchandise and is not refundable.

KMW Performance liabilities are limited to providing the correct product based on the vehicle information supplied by the purchaser and the corresponding product information supplied by the manufacturer.


Other Information

Professional installation and safe use of the products is the sole responsibility of the purchaser.

KMW Performance reserves the right to substitute an item of equal or greater value for backordered items.

KMW Performance